Vasco Scan and vendor selection

A MAJOR PROVIDER OF SECONDED IT PERSONNEL FOR INTERIM IT PROJECTS

Situation

In recent years, a major provider of seconded IT personnel for interim IT projects - for both administration, maintenance and development work - had grown by 20% per year. This organisation wanted to continue to grow at this rate by expanding into international markets. The current IT landscape was both unintegrated and complex, which meant that scaling-up to achieve further expansion was not possible either. The organisation was coming up against the limits of what it could achieve and furthermore carried out a lot of manual work in addition to its primary business processes. This provider of seconded IT personnel asked us to help it choose a new ERP system.

Approach
  • Given the customer’s needs and wishes, the focus was on implementing a new ERP system in order to solve the existing problems. We used our standard approach - consisting of uniformising, standardising and then digitising - to recommend that we first carry out a Vasco Scan, in order to find out what lay at the heart of these problems.
  • The Vasco Scan revealed that the processes were neither uniformised not standardised, that existing procedures were not being followed and that processes were only being documented at the level of working instructions.
  • Brown Paper sessions were organised, in order to map out the as is business processes (30) and to depict the problems (172) in the existing process.
  • These findings were then used to define - and subsequently validate - the to be processes vis-à-vis the most important internal stakeholders.
  • Problems and to be processes were used to draw up the functional and technical requirements for the new IT landscape.
  • This analysis was then used to reduce a longlist of 57 IT vendors to a shortlist, with four potential scenarios for a new IT landscape being presented too.
Results
  • A Vasco Scan was carried out that analysed the processes, data and IT. The most important conclusion was that the existing processes were neither standardised nor uniformised. The processes were neither documented nor emulated.
  • A blueprint for the to be processes was delivered.
  • Functional and technical requirements for a new IT landscape were drawn up.
  • Four possible scenarios for a new IT landscape were presented and then used to carry out the ultimate vendor selection
Sector
IT
Services
Vendor selection
Themes
IT
Processes & Organisation
People
Rieneke LantingKas van de StraatSander van der Toorn